Elena Castillo

@pet-care-5 · Pet Care · Family-run since 1998

London, United Kingdom 4.3 (801 reviews)Open nowReplies within 1 hourEnglish · German · Italian

Visits Completed: 1,188
Clients Served: 2,953
Repeat-client rate: 41%
Followers: 45,315
Following: 1,276

About

Based in London, Elena Castillo has spent years refining a single idea: that great service is a form of hospitality. Every appointment starts with listening, is priced before it begins, and ends with a plan for what comes next.

Purpose

Elena Castillo exists to make pet care feel considered, safe and worth returning to — for everyone, in every language spoken at the door.

Word of encouragement

“You are allowed to take up space. Come as you are — we will meet you there.”

Impact & legacy

6 years of practice
33 apprentices trained
12 jobs created locally
5,831 people served through the platform

Mission

To deliver pet care at a standard that travels — the same care in London as anywhere else in the world.

Signature

Consultation-first: nothing begins until the plan is agreed.

Values

Community impactService

Credentials

· Licensed and insured
· City council certified
· 3 industry awards
· Verified by Zipper Vibe

Policies

· Free cancellation up to 24 hours before the appointment.
· Deposits are applied to the final total and refunded on early cancellation.
· Arrivals more than 15 minutes late may be rescheduled.
· Refunds are reviewed within 3 business days of a completed service.

Location & Contact

Verified location Verified GPS Verified business

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Elena Castillo — London

Headquarters

145 Rue du Tisserand

Building Nord, Suite 10B

Le Village · Market District

London EC154

Greater London, United Kingdom

Landmark: Facing the riverside promenade

GPS: 51.503665, -0.109868

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Delivery & fulfilment

Delivery radius 40 km (25 mi).

In-store pickup
Local delivery
Nationwide shipping

Service area

Customers visit business

London
Los Angeles
New York
United Kingdom
Japan

Opening hours

Monday09:30 – 20:00
Tuesday09:30 – 20:00
Wednesday09:30 – 20:00
Thursday09:30 – 20:00
Friday09:30 – 20:00
Saturday09:30 – 20:00
SundayClosed

Getting here

Free customer parking (12 bays) behind the building
3 min walk from the metro — Line 2
Limited accessibility — contact us before your visit
Traffic estimate available once you share your location

Location trust

Not yet rated · 0 ratings · 0 verified check-ins

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Care details

Programmes, schedules and age ranges where applicable
Staff credentials and safeguarding
Teleconsultation available
Insurance and coverage information
No sensitive personal information is displayed publicly

Pet Care™

Care, health and training for every animal in the household.

What this marketplace covers

Veterinarian
Grooming
Walking
Training
Boarding
Pet hotels
Pet adoption

On every profile

Pet profile with breed, age and notes
Vaccination record and health log
Appointment booking with reminders
GPS walk tracking
Photo updates during every visit

Zipper Bot™

Instant translation in 100+ languages
Voice recorder and voice playback
AI writing assistant
AI appointment and booking assistant
AI customer support
AI pricing recommendations
AI review summariser

Z-View 360™

360° photos
Interactive room tours
AR product previews
Virtual try-on where applicable
Multi-angle viewing
Zoom and detail inspection

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Where world cultures, premium design, modern technology, and African creativity meet in luxury. We celebrate diversity in unity, identity through craftsmanship, beauty through culture, and excellence through innovation.

Team

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