Castillo Lab

@retail-stores-2 · Retail Stores · Award-winning team

Milan, Italy 4.3 (1147 reviews)Available todayReplies in ~5 minEnglish · Swahili · Spanish

Products Sold: 1,673
Orders Completed: 1,683
Repeat-client rate: 75%
Followers: 113,547
Following: 777

About

Based in Milan, Castillo Lab has spent years refining a single idea: that great service is a form of hospitality. Every appointment starts with listening, is priced before it begins, and ends with a plan for what comes next.

Purpose

Castillo Lab exists to make retail stores feel considered, safe and worth returning to — for everyone, in every language spoken at the door.

Word of encouragement

“Your care is not a luxury. It is maintenance for the life you are building.”

Impact & legacy

26 years of practice
23 apprentices trained
6 jobs created locally
5,935 people served through the platform

Mission

To deliver retail stores at a standard that travels — the same care in Milan as anywhere else in the world.

Signature

Documented before-and-after for every appointment.

Values

TrustCultural identityCommunity impact

Credentials

· Licensed and insured
· City council certified
· 2 industry awards
· Verified by Zipper Vibe

Policies

· Free cancellation up to 24 hours before the appointment.
· Deposits are applied to the final total and refunded on early cancellation.
· Arrivals more than 15 minutes late may be rescheduled.
· Refunds are reviewed within 3 business days of a completed service.

Location & Contact

Verified location Verified GPS

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Castillo Lab — Milan

Headquarters

230 Rue de l'Ivoire

Building Sud, Suite 39B

Golden Mile · Central Business District

Milan 20175

Lombardy, Italy

Landmark: Two doors from the national museum

GPS: 45.475445, 9.190034

Closed · opens 08:00

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Delivery & fulfilment

Delivery radius 10 km (6 mi).

In-store pickup
Mobile service
Home service

Service area

Both

Milan
Nairobi
Singapore
Italy
Japan

Opening hours

Monday08:00 – 19:00
Tuesday08:00 – 19:00
Wednesday08:00 – 19:00
Thursday08:00 – 19:00
Friday08:00 – 19:00
Saturday08:00 – 19:00
Sunday08:00 – 19:00

Getting here

Paid underground garage, first hour complimentary
Tram stop 40 m away; taxi rank on the corner
Step-free, wheelchair accessible entrance
Traffic estimate available once you share your location

Location trust

Not yet rated · 0 ratings · 0 verified check-ins

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How this works

Clear scope before booking
Transparent pricing
Verified activity only
Digital receipt and service guarantee

Universal Profile Engine™

🏪 Retail Store

Clothing, electronics, furniture and jewellery stores with live shopping.

Specialised modules

Storefront
Branded shop front with featured merchandising.
Products
Catalogue with variants, media and Z-View 360™.
Collections
Curated groupings and seasonal edits.
Promotions
Discounts, bundles and campaign codes.
Events
In-store and online events with RSVPs.
Live shopping
Shoppable livestreams with pinned products.
Pickup
Curbside and in-store collection windows.
Delivery
Standard delivery with live driver tracking.
Opening hours
Live open/closed state with holiday overrides.

Zipper Bot™

Instant translation in 100+ languages
Voice recorder and voice playback
AI writing assistant
AI appointment and booking assistant
AI customer support
AI pricing recommendations
AI review summariser

Z-View 360™

360° photos
Interactive room tours
AR product previews
Virtual try-on where applicable
Multi-angle viewing
Zoom and detail inspection

African Heritage. Global Craftsmanship. Future Innovation.

Where world cultures, premium design, modern technology, and African creativity meet in luxury. We celebrate diversity in unity, identity through craftsmanship, beauty through culture, and excellence through innovation.

Team

Sanaa N.Technician
Idris B.Lead specialist
Rafael O.Senior stylist